Roaman's Reviews

. I have waited over 2 months for either my pair of jeans or a refund for them. Each time I contact the company, the customer service representative was either EXTREMELY difficult to understand or comprehend my complaint. Roaman's refuses to rectify my complaints via email and the representatives either cannot or refuse to assist. Last week I finally received a terrible printout for lost and returned items, I completed it, and sent it back by snail mail along with documents of proof but still have not heard back from the company in any manner

Charged my Paypal account. Package was never delivered. Denied ANY RESPONSIBILITY! When tried to talk to them over the phone I was tran

Terrible customer service. They issue refunds but then have no records. They tell me to speak to the bank. No, your company cant get it right, not me!! Run from them!!!!!

I will not purchase from Roaman"s in the future. They are dishonest. I found that they have fraudulent ways intended to mislead or cheat. I called several times for a refund of $270.00 because the outfits were too big for me. I left the tags on the items and returned to Roamans. Called over 6 times and was told the money was sent to me. I have not received, and refund and I refused the gift care from them. I had to go to my credit union to get my money returned after 3 months. Do Not buy anything from them. I will be canceling all email and catalogs A. S.A. P.

I ordered an item and received two notices that it had been shipped with different shipping numbers. I went to my bank account and they had debited my account twice and sent the same item twice. I called Customer service And was told I needed to return the duplicated item to be refunded. I explained that I live on Social Security security and have had eye surgery, use a walker and oxygen and I could not return it immediately so the girl I was talking to said she talked to her manager and since it was their fault they would refund my account within 3 to 5 days and I would have 60 days to return the duplicate as soon as I can drive. It has been a week and no refund so I called again and the girl I spoke with lied to me and I was told they will not refund until they receive the second one back. This is a big hit to my bank account but they don’t care even though this is their fault!!

Roamans issued 4 refunds on 6/28/22 according to their customer service. However, only 2 refunds have appeared on their credit card through Comenity Bank. Roamans customer service said I have to call Comenity Bank to clear this up, I called Comenity Bank and there is recording, one can't speak to a person. I contacted them through the message system and they claim they will get back in 48 hrs. It has been 4 days and I've not received a message. They have not refunded my money either. I laid out fo in detail with order numbers, dates, amounts due in the message. In addition, Roaman customer service was so difficult it took 1.5 hrs min get through this complicated problem because the Phillipino didn't comprehend English as well as needed to solve this problem. Her accent was so heavy time was wasted in her repeating things on both ends. It was such a laborious process to the point of ridiculous. There is no way to fix this problem at this point. I've decided I will deduct the amount myself from my next payment Roamans/Comenity Bank and close the account. I will contest it with the Credit Bureau and Better Business Bureau if they report me. I have 5 different credit cards that use Comenity Bank and I am cancelling all of them after this. RUN FROM THIS BANK. Do not get a store credit card if it uses this bank. Use your visa or mastercard instead to make purchases. I wish I had done that. Lesson learned. This is left such a sour taste in my mouth I don't want to shop at this store again.

As all of these reviews have warned you, stay away from this company. They deserve zero stars. Their products are junk, they charge you for returns, then say they didn't receive and deny your refund. They are scammers that are just out to get your money.

I purchased a dress from Roamans website and paid a ridiculous $30 (had no choice as it’s a gift and I’m traveling soon) expedited fee so I can receive the dress in two days. The dress was supposed to arrive today. Every time I check the order status it says “not shipped”. Customer service is condescending and straight out lie to their customers. I paid extra for expedited shipping and want my item. To those reading, Do not order from their site, they are very dishonest. Roaman’s, You either send my item asap, expedited or I will contact my credit card company and get a refund. Order Number: 40034683446

I never thought I’d be writing a bad review of Roaman’s .. I used to love them. But, SHOPPER’S BEWARE .. I recently went to their site on line and put 2 blouses that they advertised on sale in the shopping cart. The advertisement said that the sale would expire in 5 days. I went back the following day to make the purchase and the price had gone up $5. Actually, it said “From” $29.99. I clicked on my size and it went up to $34.99!!! None of the clothes I’ve bought there had prices “starting from..”
Weren’t they a faith-based store? Obviously not.
There are plenty of other places to buy clothes, AND the clothes will arrive a 100 times faster. Roaman’s takes forever and a day to process your order and send it to you.
This isn’t the first issue I’ve had with them, but it will be the last.

In April I ordered 4 items only 1 fit. Now it May and still dont have a good statment from them.
They never send me a statment in April. But charge a late fee.
Their size chart does not fit the size i was. I wear size 14. But clothes are 16/18
Joyce Watkins. Alabama